2018 Con Exclusives - Pick Up FAQ

 

GENERAL INFORMATION

2018 CONVENTION EXCLUSIVE

  • Hot Toys Anakin Skywalker™ (Dark Side Version) Sixth Scale Figure

ITEM AVAILABILITY 

This exclusive will be available mainly to Convention Attendees with a small portion of the edition also available to Non-Attendees, which includes international collectors (in select territories). Our Convention exclusives MAY be available through international distributors at their local conventions. Please check your local convention’s exclusive item listing.

CAN I ORDER MULTIPLES? 
You will only be allowed to purchase one (1) of each of this exclusive item. (1 per customer, household, credit card, user account, e-mail address, billing address and/or shipping address.)

CAN I USE A COUPON CODE OR REWARDS POINTS?
Coupons and Sideshow Rewards points will NOT be valid on on this item but, you can and will 'earn' Sideshow Reward points.

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PROCESSING YOUR ORDER

CHARGING YOUR CARD
Attendee and non-attendee orders will begin processing during the week of July 2, 2018 and continue through July 9, 2018. A final invoice will be emailed once your order has been processed. In addition to a photo ID, you will need to provide your invoice for pick-up - printed or digital via your mobile device.

CREDIT CARD DECLINES
Should your payment method decline, you will be notified via e-mail and the payment will automatically re-process in TWO (2) business days (48 Hours). If the form of payment on file needs to be updated or changed, please make the necessary adjustments via your Sideshow online account prior to your re-run date. If payment declines on the second charge attempt, the order will be automatically cancelled. If you require additional assistance, please contact the Customer Support team during our normal business hours (Monday through Friday - 6:00 AM to 6:00 PM PST).

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PICK UP DETAILS 

PICKING UP YOUR ORDER
Pick up your Con Exclusive(s) during the below times:

  • Wednesday, July 18  5:00 pm - 9:00 pm
  • Thursday, July 19     10:00 am – 7:00 pm
  • Friday, July 20          10:00 am – 7:00 pm
  • Saturday, July 21     10:00 am – 7:00 pm
  • Sunday, July 22        10:00 am – 12:00 pm

Open sale on abandoned orders - All Con Exclusives not picked up by Sunday at noon:

  • Sunday, July 22      1:30 pm – T B D

PICK UP LOCATION
To pick up your item, bring your invoice and Photo ID to the counter at Sideshow’s SDCC booth #1929. 

ORDERED AN ITEM BUT CANT PICK IT UP?
All attendee items are being taken to San Diego. Any orders not picked up at the show will be automatically canceled and the purchase price will be refunded to the collector. Please note, the non-refundable deposit (NRD) will be forfeited. All abandoned items will be up for sale Sunday, July 22nd after 1:30 pm.

WHO CAN PICK UP MY ITEM?
The person who ordered the item must pick it up in person. You will need to provide your final invoice (printed or digital via your mobile device) and a valid picture ID that matches the invoice before we will release the product to you. No exceptions.

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