Light Up Function Isn't Working?

Come to the light...with a few troubleshooting suggestions that have worked for us in the past! Please be sure to perform the below suggestions while the piece is off.

  • Fresh batteries!  It's rare, but sometimes the batteries included in the package may be dead on arrival. 
  • Clean the Connections! Sometimes clear glossy paint can interfere with the electrical current. Examine and clean the connections by lightly applying some rubbing alcohol with a Q-tip and / or cleaning wipe.  
  • Turn it on! Leave it on!  After cleaning, reassemble your piece and turn it on, and leave it on for 10-20 minutes...sometimes it just needs time.

If the above suggestions did not pull you into the light, head over to our Returns Form and submit a request.