Waitlist Reservation Terms

Waitlist Reservation Program
Terms and Conditions of Participation

As a condition to participation in the Sideshow Waitlist Reservation Program, all participants must understand and accept that a reservation on a waitlist is not a guaranteed order and that the reservation can only be fulfilled if and when sold-out items come back into Sideshow’s inventory due to participant order cancellations, credit card rejections, warehouse inventory adjustments and other reasons. Waitlists may remain active for any length of time and may be closed by Sideshow at any time with or without advance notification to participants. By establishing a waitlist for a particular product, Sideshow makes no representation whatsoever that the product may become available, that a participant on the waitlist will receive the product or that waitlist orders will be filled in any manner other than at Sideshow’s discretion.

Fulfillment of a participant’s waitlist reservation is not dependent on receipt by the participant of prior notification from Sideshow. Active waitlist orders will be fulfilled automatically unless a cancellation request is received by Sideshow prior to processing. As a courtesy, Sideshow alerts participants to the potential fulfillment of their reservations through our automated email system, which will send an email alert to a participant’s email address as shown in Sideshow’s records approximately 48 hours (GMT) prior to the reservation’s automatically being converted to an order, processed and shipped. Sideshow is not responsible for email notifications that are not received by participants for any reason including, but not limited to, outdated email addresses, SPAM filtering, email host service blocks or participants’ inability to access emails.

Sideshow strongly suggests that all participants review their reservations frequently and cancel reservations for items that they no longer want to receive. This precaution will allow participants to avoid the possibility of unanticipated credit card charges as well as costs incurred by them for unwanted shipments.

By submitting reservations for Sideshow’s waitlists, participants agree that Sideshow, with or without notice, may fulfill the reservation and charge their credit card on file for the requested product whenever it becomes available as long as the reservation remains active. Reservations remain active and available for fulfillment by Sideshow until actually cancelled by the participant or Sideshow and are shown as such in the participant’s online account, regardless of whether Sideshow may have notified the participant of an impending cancellation for a reservation. In addition, Sideshow will not be held responsible for any overdraft or over-limit fees assessed to a participant by any card service or banking institution as a result of Sideshow’s fulfilling the participant’s active reservation.

Waitlist reservations are not eligible for promo code or reward redemption as the stock status of the item at the time of checkout is not eligible for those services. The reservation is not an actual order at checkout but only a place holder in line and therefore our system cannot assign any discounts the request. Reservations that may be fulfilled bypass the checkout system and are automatically charged at conversion and therefore cannot have promo codes or Rewards manually applied to the order after its conversion.

If Sideshow ships an item to a participant prior to the cancellation of a waitlist reservation, the participant may return the item to Sideshow, but will be responsible for all shipping fees for sending the item to the participant as well as any cost incurred in returning the item to Sideshow’s warehouse.

Because Sideshow’s products are limited editions and because, by definition, waitlisted items are available only in very limited quantities, Sideshow may not be able to replace an item that arrives damaged. If this occurs Sideshow will require the return of the damaged item and fully refund all of the participant’s charges in accordance with Sideshow’s returns policy.

The Waitlist Reservation Program depends on manual tracking of extremely low item quantities within its vast inventory. As such, a notice of impending fulfillment of a reservation may be recalled by Sideshow due to inventory discrepancies or for other reasons. If this happens, Sideshow’s consumer service staff will notify the participant via email within a few days after the original notice. Sideshow will not held responsible for guaranteeing participants any product at any time, even if a waitlist reservation may have been converted to an order. Sideshow will not compensate participants in any manner, i.e., products, rewards, credits or monetary payments for any error that occurs within the Waitlist Reservation Program.

By joining in the Sideshow Waitlist Reservation Program, all participants agree to receive advertising, marketing materials and other communications from Sideshow.

Sideshow may at any time change the rules, benefits, conditions of participation of the Waitlist Reservation Program or terminate, suspend or modify the Waitlist Reservation Program without obligation to its participants. Sideshow reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Sideshow shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.

Information provided by participants in the Waitlist Reservation Program will be treated according to the Sideshow Privacy Policy. Participants interested in learning more about Sideshow's privacy practices should visit Sideshow.com and click on the Privacy Policy link.

We are not responsible for any limited access that you may have to your own email account, which would make you unaware of the imminent fulfillment of your waitlist item. We encourage everyone to review their reservations frequently and to cancel any items that they no longer wish to purchase at that time. This will avoid any unwanted credit card charges for, as well as mis-shipments of, these incredibly limited items. We also suggest for you to add the following SEND ONLY address, orderdesk@sideshowcollectibles.com, to your SPAM filters / accepted sender lists, which is from where the waitlist emails originate.