You now have the option to cancel a pre-order item or the entire pre-order through your online user account! To do this you will need to sign into your account here.
Select the ‘Cancel Items / orders’ option in your ‘Update Your Information’ area. The next screen will show any standing pre-orders that can have their information altered by you online. It will display your orders line by line so that you can cancel or alter the quantities as you wish.
-Change Your Order, simply select one of the check boxes for that item # and hit the ‘Cancel check items’ button.
-Cancel One Order, just select all the items from that order before clicking on the button labeled ‘Cancel All Checked Items.’
-Cancel Everything that you have on order, select the box next to ‘Cancel all Items.’ Pre-order info can be altered 5 days prior to the item shipping.
If you attempt within the '5 day' window, you will see a ‘Call to cancel’. Contact Support to contact us as soon as possible. You can also reach us by phone at 1-855-SIDESHOW from within the USA and (805) 214-2157 internationally.
SUPER DUPER IMPORTANT INFO, PLEASE READ!
-Once your item moves to Credit Card processing, it cannot be canceled.
-Once a sold out, pre-ordered item is canceled, it cannot be reinstated.